Shipping policy

Shipping Policy

At Lunéra, we want your order to arrive safely and seamlessly, wherever you are.

Free Worldwide Shipping

We offer complimentary worldwide shipping on all orders, with no minimum spend required.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

During busy periods, promotional events, or holidays, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times vary depending on destination:

United Kingdom: 5–10 business days
Europe: 5–10 business days
United States & Canada: 5-10 business days
Australia & New Zealand: 7–14 business days
Rest of World: 7–14 business days

These are estimates rather than guaranteed delivery dates. Delays caused by customs, local couriers, weather, or other circumstances outside our control may occasionally occur.

Order Tracking

Where tracking is available, you’ll receive a shipping confirmation email containing your tracking information once your order has been dispatched.

Please allow a short period for tracking information to update after dispatch.

Multiple Shipments

If your order contains multiple items, they may occasionally be shipped separately and arrive at different times. You will not be charged additional shipping fees.

Customs & Import Charges

International orders may be subject to local customs duties, taxes, or import charges depending on the destination country.

Unless otherwise stated at checkout, any applicable charges are the responsibility of the customer.

Incorrect Shipping Information

Please ensure your delivery information is correct before placing your order.

If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.

Lost or Delayed Orders

If your order has not arrived within the expected delivery window, please contact our customer care team and we’ll help investigate the shipment.

Questions?

For any delivery questions, please contact our customer care team through the Contact Us page.